Human insight. Business growth. No fluff.
Customer experience that converts.
We help organisations design customer experiences that drive real growth.
By blending behavioural insight with smart strategy, we solve the challenges that matter from unlocking new markets to boosting conversions.
Led by experience, fuelled by curiosity.
Cloud9 is led by Marie Rehal, a senior CX and UX strategist with 25+ years of experience helping brands grow through smart, human-centred research.
Marie knows how to turn deep customer insight into a clear competitive edge, guiding research programs that unlock opportunities, build loyalty and drive real results for both market leaders and emerging brands.
Trusted. Tested. Talked about.
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"If you’re looking for someone who is not only at the top of their game but also brings a warm, friendly, and collaborative spirit to the table, then Marie is your woman. Trust me you won’t be disappointed. She has a genuine empathy for the end user which allows her to uncover valuable insights and she has a natural talent for delivering complex research in an accessible and actionable way. We’ve already implemented some of the learnings from the research she conducted for us and we’re seeing positive results. I can’t sing her praises enough and I’m looking forward to working with her again"
Club 4×4 Insurance
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"Marie has conducted various pieces of research for projects I was involved in. I’ve always been impressed at her willingness and desire to actually understand the problem we’re trying to solve before putting together the survey, and to the share the desired questions for input before proceeding. This allowed the business stakeholders to make sure no nuances are missed in the details of what’s being asked. She always delivered the findings in a friendly and professional manner too – so it’s a pleasure to work with her, and I would definitely recommend her for your research needs"
Youi Insurance
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"Marie is not only a highly capable, engaging and strategic qualitative researcher - but she is such a pleasure to work with. I had the pleasure of working with Marie on a very specific product usage and evaluation project in the Australian market where consumers tried products at home and then had a follow up webcam group discussion with Marie. She went the extra mile to ensure she knew the product category closely, helped the team strategize the best approach to meet their objectives, and her moderation style is approachable with great time management and the right amount of probing to uncover deeper insights. I would highly recommend Marie and look forward to working with her on my future projects!"
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