WE TAKE brands FURTHER.
WE TAKE brands FURTHER.
We are proud of how we have helped many brands grow and transform.
Here’s just a few things that our clients have said about us.
“If you’re looking for someone who is not only at the top of their game but also brings a warm, friendly, and collaborative spirit to the table, then Marie is your woman. Trust me you won’t be disappointed. She has a genuine empathy for the end user which allows her to uncover valuable insights and she has a natural talent for delivering complex research in an accessible and actionable way. We’ve already implemented some of the learnings from the research she conducted for us and we’re seeing positive results. I can’t sing her praises enough and I’m looking forward to working with her again in 2024!”
ENVEST Group 2024
“Marie provided invaluable assistance in interviewing our clients to gather critical feedback about our program. Her professionalism and expertise ensured that we got meaningful insights in such a way that we could better enhance our tools and offerings to our clients. She was able to connect with our clients and elicit honest, constructive feedback, which we found highly valuable. Her clear reporting was instrumental in helping us better understand our clients' needs and make actionable improvements to our services. I have no hesitation in recommending Marie and Cloud9 Research. Outstanding work!”
NABERS 2024
“I experienced immediate value by spending time with Marie to analyse my start up business from a fresh perspective. Her passion and drive in understanding my customers needs and behaviours has helped me to quickly identify opportunities for growth. I was able to easily understand and implement her recommendation to support my business strategy whilst simultaneously improving the overall customer experience.”
Sunny Coast Beads 2023
“It’s great to hear you’ve enjoyed working with us. It’s completely mutual and I’ve been super impressed with your ability to enter a brand new industry and produce the very clear and actionable outputs for us to implement. We’ll certainly have you on our express dial list for this type of work in the future! Enjoy your holiday and we’ll chat in a couple of weeks.”
KPMG 2023
”Marie has conducted various pieces of research for projects I was involved in. I’ve always been impressed at her willingness and desire to actually understand the problem we’re trying to solve before putting together the survey, and to the share the desired questions for input before proceeding. This allowed the business stakeholders to make sure no nuances are missed in the details of what’s being asked. She always delivered the findings in a friendly and professional manner too – so it’s a pleasure to work with her, and I would definitely recommend her for your research needs.”
YOUI Insurance 2023
“Few have the skills to truly understand your customers like Marie does. Marie has a deep understanding and expertise in all things customer related. Marie assisted me personally in the customer research required to design. and develop new insurance products. Her attention to detail ensures Marie captures the requirements accurately and delivers effectively first time. Marie is personable and approachable and a pleasure to work with. Any organisation will be lucky to access her knowledge and expertise in knowing your customers needs and designing engaging experiences.”
YOUI insurance 2023
“Marie is not only a highly capable, engaging and strategic qualitative researcher - but she is such a pleasure to work with. I had the pleasure of working with Marie on a very specific product usage and evaluation project in the Australian market where consumers tried products at home and then had a follow up webcam group discussion with Marie. She went the extra mile to ensure she knew the product category closely, helped the team strategize the best approach to meet their objectives, and her moderation style is approachable with great time management and the right amount of probing to uncover deeper insights. I would highly recommend Marie and look forward to working with her on my future projects!”
Buzzback 2023
“Marie is an exemplar in executing a customer centric approach. Her strength lies in her ability to quickly analyse business concepts and gather customer findings against those needs. With her leading role in an B2C purchase experience, we were able to quickly conduct customer testing, produce customer insights and play back to stakeholders in just two weeks. From there Marie consulted to the UX delivery team to ensure the designs were iterated to be true to the findings. These insights continue to drive the delivery of this platform an outcome enriched by Marie’s contribution.”
QBE 2020
“Marie is a very empathetic human centred researcher and designer, to which she seamlessly weaves in efficient and pragmatism while running project work. It was a pleasure working with such a dynamic person that is driven to deliver quality customer outcomes and experiences. I have fond memories of road tripping with Marie in rural Australia to conduct ethnographic research, where I could rely on her expertise in interviewing customers and have meaningful conversations about other topics in between interviews. Marie demonstrated her expertise in synthesising insights and powerfully communicating these insights to key stakeholders and later to an audience of 120 people to co-design solutions with the target users – her work was then implemented in market few months later. Even in times of uncertainty, Marie kept a very positive outlook to move us forward and I would welcome any opportunity to work with her again in the future.”
QBE 2020
we have helped many brands grow and transform
we have helped many brands grow and transform
Let's chat
Let's chat
“Hello and welcome to Cloud9 Research!
We are here to help you and can guarantee a fantastic experience when we work together.
You can trust that we will deliver the insights and direction that you need for your business.
Get in touch. We are looking forward to helping you”
Marie Rehal. Founder and customer experience specialist.